How Our MDR Works

From onboarding to 24/7 protection in just two weeks

We combine continuous telemetry, detection analytics, and human-led response to protect your organization around the clock. Here's exactly how it works.

1

Connect

We securely ingest your logs and telemetry from endpoints, cloud platforms, and network devices.

2

Detect

Real-time analytics and behavioral models identify suspicious activity aligned to MITRE ATT&CK.

3

Respond

Analysts guide containment and remediation with documented playbooks and clear communication.

4

Report

Executive-level summaries highlight key trends, metrics, and improvements over time.

Onboarding: First Two Weeks

We move fast so you're protected quickly

1

Kickoff & Access (Days 1-2)

We meet your team, review your architecture, and establish read-only integrations with your security tools. No disruption to operations.

2

Ingestion & Validation (Days 3-5)

Connect M365/AWS/EDR/firewall logs and validate data flow. We ensure we're receiving quality telemetry from all critical sources.

3

Baseline Detections (Days 6-9)

Enable 20-30 high-fidelity detections aligned to MITRE ATT&CK. We start monitoring for real threats immediately.

4

Tuning & Playbooks (Days 10-12)

Review initial alerts, tune false positives, and enable automated playbooks for common threats.

5

First Report & Steady State (Days 13-14)

Deliver Week 2 Executive Threat Report showing what we've found and what's being monitored. 24/7 steady-state monitoring begins.

Response Playbooks

Documented, tested procedures for every threat type

Block Malicious IP/Domain

Automatically or manually block communication with known-bad infrastructure at firewall, DNS, or proxy level.

Disable Compromised Account

Immediately revoke credentials, reset passwords, and terminate active sessions for compromised user or service accounts.

Isolate Endpoint via EDR

Network-isolate infected machines via CrowdStrike, Defender, or SentinelOne to prevent lateral movement.

Quarantine Phishing Email

Remove malicious emails from all mailboxes in M365 or Google Workspace before users can click.

Terminate Malicious Process

Kill running malware processes and delete associated files through endpoint management tools.

Escalate to DFIR

For complex incidents, we escalate to deep forensics and incident response specialists for full investigation.

Metrics & SLAs

Measurable commitments to response speed and quality

Mean Time to Detect (MTTD)

We aim to detect threats within minutes of occurrence through real-time analytics.

≤15 min Average Detection Time

Triage SLA (P1 Alerts)

Critical alerts receive immediate analyst attention for rapid containment decisions.

≤15 min Critical Alert Response

Mean Time to Respond (MTTR)

From detection to initial containment recommendation, we move fast to limit damage.

≤60 min Containment Recommendation

Reporting Cadence

Essential Tier

Monthly executive threat report with key findings, trends, and recommendations.

Advanced & Elite Tiers

Weekly summaries plus monthly executive reports with compliance dashboards.

Ready to see it in action?

Book a free consultation and we'll walk through exactly how MDR would work for your environment.

Book a Free Consultation